Frequently Asked Questions
Don't see your question? Contact us here or call 1-800-236-2333
Customer Service | Order Status | Return Policies | Payment Methods | Dealer Accounts
Customer Service
Phone: 1-800-236-2333
Contact Us Form
Address:
Small Engine Parts Warehouse
112 S. 5th Ave.
West Bend, WI 53095
PARTS
SEPW offers a wide selection of small engine parts for you to choose from. Please use our Parts Lookup Search to locate the specific products you need or contact SEPW to talk to a dedicated specialist. SEPW currently offers parts for a variety of lawn and garden equipment from the following brands:
- Briggs & Stratton
- Briggs & Stratton Power Products
- Briggs & Stratton Yard Power (formerly Murray)
- Echo / Shindaiwa
- Honda Power Equipment
- Husqvarna / AYP
- Husqvarna Power Equipment
- Kawasaki Engine
- Kohler Engine
- Lawn-Boy
- Liquid Combustion Technology
- MTD
- Peerless
- Poulan / Weed Eater
- Simplicity
- Snapper
- Tecumseh Power Company
- Toro Consumer
- Toro Landscape / Contractor
- Troy-Bilt
- Walbro
Order Status
Where is my order? Parts orders ship same day or next day. Your order should arrive to your door within 3-6 working days. All parts orders will ship when they are complete unless otherwise requested. Your order can be split and shipped separately for additional shipping charges.
Have a question concerning the status of your parts or lawn & garden equipment order? Contact us.
Return Policies
- Returns are accepted up to 6 months from the date of purchase
- NO RESTOCK CHARGE
- You must call Small Engine Parts Warehouse at 1-800-236-2333 to receive authorization for the return.
- No returns or exchanges are accepted for electrical items or engines unless in original sealed package.
- Items must be new in original packaging and received by us within 30 days of authorization.
If something else is needed please call. We're here to help our customers!
ENGINE-POWERED EQUIPMENT
Due to federal shipping regulations, engine-powered equipment cannot be returned once it has been gassed or oiled. If the engine-powered equipment has been gassed or oiled, it will have to be taken to an authorized service center for repair.
Payment Methods
We accept Visa, MasterCard, Discover, & American Express. C.O.D. service is also available but incurs an additional fee. Please call us at 1-800-236-2333 to place a C.O.D. order.
Dealer Accounts
Businesses may be eligible to receive a dealer discount. To inquire about a dealer account, please contact us via email at admin@sepw.com and include your full business name, address, phone number, and EIN or Tax ID number.
Most dealer account requests are processed within 24 hours.