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Frequently Asked Questions

Don't see your question? Contact us here or call 1-800-236-2333

Customer Service | Order Status | Return Policies | Payment Methods | Dealer Accounts

Customer Service

Phone: 1-800-236-2333

Contact Us Form

Small Engine Parts Warehouse
112 S. 5th Ave.
West Bend, WI 53095

SEPW offers a wide selection of small engine parts for you to choose from. Please use our Parts Lookup Search to locate the specific products you need or contact SEPW to talk to a dedicated specialist. SEPW currently offers parts for a variety of lawn and garden equipment from the following brands:

  • Briggs & Stratton
  • Briggs & Stratton Power Products
  • Briggs & Stratton Yard Power (formerly Murray)
  • Echo / Shindaiwa
  • Honda Power Equipment
  • Husqvarna / AYP
  • Husqvarna Power Equipment
  • Kawasaki Engine
  • Kohler Engine
  • Lawn-Boy
  • Liquid Combustion Technology
  • MTD
  • Peerless
  • Poulan / Weed Eater
  • Simplicity
  • Snapper
  • Tecumseh Power Company
  • Toro Consumer
  • Toro Landscape / Contractor
  • Troy-Bilt
  • Walbro


Order Status

Where is my order? Parts orders ship same day or next day. Your order should arrive to your door within 3-6 working days. All parts orders will ship when they are complete unless otherwise requested. Your order can be split and shipped separately for additional shipping charges.

Have a question concerning the status of your parts or lawn & garden equipment order? Contact us.

Return Policies

  • Returns are accepted up to 6 months from the date of purchase
  • You must call Small Engine Parts Warehouse at 1-800-236-2333 to receive authorization for the return.
  • No returns or exchanges are accepted for electrical items or engines unless in original sealed package.
  • Items must be new in original packaging and received by us within 30 days of authorization.

If something else is needed please call. We're here to help our customers!

Due to federal shipping regulations, engine-powered equipment cannot be returned once it has been gassed or oiled. If the engine-powered equipment has been gassed or oiled, it will have to be taken to an authorized service center for repair.

Payment Methods

We accept Visa, MasterCard, Discover, & American Express. C.O.D. service is also available but incurs an additional fee. Please call us at 1-800-236-2333 to place a C.O.D. order.

Dealer Accounts

Businesses may be eligible to receive a dealer discount. To inquire about a dealer account, please contact us via email at and include your full business name, address, phone number, and EIN or Tax ID number.

Most dealer account requests are processed within 24 hours.