Due to the COVID-19 pandemic our shipping carriers have been experiencing occasional delays and there have been some delays receiving parts from manufacturers. We ship out orders as quickly as possible and do our best to communicate any known delays. If you have any concerns regarding when you will receive your part, please give us a call.
* Tax-Free purchasing excludes Wisconsin residents *
- The posted shipping rates apply to orders shipped to destinations in the lower 48 states and not in excess of 10 pounds.
- Oversized and or Abnormal packages may be subject to additional shipping charges.
- Orders shipped with exceeding 10 pounds may be subject to additional shipping costs.
- Orders shipped to locations outside of the continental US, those exceeding 10 pounds and oversized packages may be subject to additional shipping charges.
Free shipping offer on new power equipment and other select products applies only to orders shipped to destinations inside the continental US. For parts orders, please reference the shipping chart posted here.
All shipments in excess of 150 pounds are shipped via freight truck. This includes but is not limited to large frame snow blowers, tractors, attachments, etc. We offer free shipping on most units to many commercial locations in the continental US. An additional fee is applied to items delivered to a residential address and/or when a lift gate is required to deliver the item. The residential fees cover special trucks required to deliver/unload the product at your residence. There are certain situations due to your location that can further increase shipping costs. If your location is not in the free delivery area we will contact you before shipping to discuss the additional costs.
Orders will be shipped by either USPS or UPS at our discretion unless otherwise specified. Second Day and Next Day Air services are available but must be noted in the "special instructions" field when you place your order. The additional fees for these services will be automatically billed to your credit card. If you choose an expedited shipping method and a part is not available we will contact you promptly but your order will not be immediately shipped.
We accept Visa, MasterCard, Discover, & American Express, Google Pay. C.O.D. service is also available but incurs an additional fee. Please call us at 1-800-236-2333 to place a C.O.D. order.
SEPW.COM can issue a full refund or cancellation of a part or order due to pricing errors or glitches in the system of any kind. This is for the protection of the buyer and the seller to demonstrate our pricing standards.
- Please Call 1-800-236-2333
- Returns are accepted up to 90 days from the date of purchase.
- Items must be new in original packaging and received by us within 30 days of authorization.
- Please call for an okay on your return (Electrical or Special order items we Typically do not except returns).
- Items may be subject to a 20% restocking fee.
- Thank you for your business!
If something else is needed please call. We're here to help our customers!
Due to federal shipping regulations, engine-powered equipment cannot be returned once it has been gassed or oiled. If the product has been gassed or oiled, it will have to be taken to an authorized service center for repair.